A Long Island couple is demanding answers after they say a hospital failed to respond as a mother in active labor gave birth alone in a bathroom.

Leanna Rudolph arrived at Katz Women’s Hospital in Glen Oaks around 2:15 a.m. on Valentine’s Day, expecting to deliver her second child. According to Rudolph and her partner, Paul, she repeatedly told triage staff that she was in intense pain and believed labor was progressing quickly.

Despite her warnings, the couple says she was told she would need to wait about an hour before being assigned a room.

As her contractions intensified, Rudolph said she began bleeding and grew increasingly alarmed. She recalled bracing herself in the hallway, at one point holding onto a railing while in a squatting position, and questioning why no one had examined her more closely.

Feeling her condition worsening, she went to a nearby bathroom.

It was there that her water broke and labor rapidly advanced. Realizing the baby was coming immediately, she shouted for Paul to get help. The couple says that for several crucial moments, no staff arrived.

By the time assistance came, their son, Preston, was already being delivered inside the restroom.

Paul described witnessing the newborn fall headfirst onto the tile floor during the chaotic moments of birth. The delivery took place on the hospital’s labor and delivery floor — but not in a medical suite, and without the team they expected would be present to guide the process safely.

Instead of celebrating the arrival of their son, the Rudolphs say they were overwhelmed with fear, wondering whether the fall had caused injuries.

Leanna expressed disappointment at what she viewed as a lack of urgency from hospital personnel, saying she felt her repeated pleas for help were dismissed.

Katz Women’s Hospital responded in a statement, saying patients are triaged based on medical acuity and that any situation in which a patient feels unheard is taken seriously.

The hospital described such accounts as troubling but did not address the specific details of the Rudolphs’ experience.

The couple is now calling on the hospital to review its procedures and retrain staff to ensure that mothers in active labor are promptly evaluated. They hope sharing their story will prevent similar incidents for other families.

Though their son was born on Valentine’s Day, a holiday associated with love, the Rudolphs say the experience was marked by fear and frustration — emotions that overshadowed what should have been a joyful moment.